Service Manager

Description

Transwest Truck Trailer RV is seeking an experienced Service Manager. Transwest has been family owned and operated since 1990. We are looking for a manager that has strong leadership qualities and takes pride in their work. A leader who is firm but fair and gets the job done! We strive to maintain an environment that fosters teamwork, integrity, and respect resulting in a truly great place to work.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Customer relations including maintaining relationships with insurance company personnel.
• Quality Assurance – Review estimates and actual repair time. Labor Pricing.
• Managing shop staff including Administration, Foreman, Service Writers, and Technicians.
• Initial and ongoing training and support of shop personnel.
• Prepare an annual marketing plan and budget for the shop.
• Regularly monitor actual performance to plan and determine reasons for variance.
• Personally call on accounts as directed by the Service Director.
• Maintain awareness of current and projected market conditions.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Maintain shop and lot to Elite levels.
• Maintain warranty, cash, and sublet schedules.
• Perform other duties as assigned by the Director.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Sit or stand for prolonged periods of time.
• Climbing in and out of vehicles.
• Occasional stooping and bending.
• Ability to lift/push/pull up to 45 lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid driver's license with good standing MVR.
• Minimum 4 years’ experience as a Shop Manager in the industry.
• Chassis and generator experience is a plus.
• Dealership experience preferred.
• Must have strong computer skills.
• Must be a leader capable of motivating a staff to succeed.
• Excellent verbal and communication skills.
• Detail oriented.
• Selected candidate will be required to attend training sessions for products serviced by the company at the company's expense.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Salary
• Compensation Range: $90,000 - $120,000
• Bonus Eligibility: Yes
• Reports To: General Manager
• Closing Date: Open Until Filled

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